Returns Policy

We hope you are happy with your purchase however if you are not completely satisfied, you may return it back to us for a full refund or exchange within 14 days of purchase.You are entitled to return the goods within 14 days of the purchase date. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition as previously mentioned with the original packaging material, labelling and bags to allow us to re-stock the item. Items will not be accepted if they are opened or out of their original packaging. Please note that we do not accept embroidered or personalised products or products that have been customised or altered in any way.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. Please note, sale items are FINAL and cannot be returned back to us. 

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
If you have any questions regarding our returns policy, please contact us via email on sales@matrixworkwear.co.uk