Loganair is one of the UK’s longest-established regional airlines, based in Glasgow. Keeping its engineering teams properly kitted out is not a nice-to-have — aircraft engineers need the right uniform and PPE to do safety-critical work, every shift. When the ordering behind that kit is manual, it becomes slow and hard to track. Here’s how Matrix Workwear simplified it with a dedicated staff ordering portal.

At a glance

• Client: Loganair Engineering
• Sector: Aviation — aircraft engineering and maintenance
• Challenge: Manual ordering of uniform and PPE across multiple roles, refreshed every year
• What we did: Co-branded staff ordering portal with role-based ranges and annual credit
• Result: 98% on-time-in-full across the contract over the last 24 months

The challenge

Loganair’s engineering operation covers a range of roles, each needing its own mix of uniform and PPE. Different garments, different sizes, different requirements — multiplied across the team and refreshed every year. Handled manually, that’s a lot of moving parts: who needs what, who’s had their allowance, what’s branded correctly, what’s in stock.

The risk isn’t just admin. If an engineer doesn’t have the right kit, they can’t do the job — and in aviation engineering, that matters.

What we built

Matrix built Loganair Engineering a dedicated ordering portal — a private online shop, co-branded in Loganair’s own crimson and black. Each engineer logs in and sees the kit that applies to them, organised into clear ranges, and orders in their own size within their allowance in a couple of minutes. The order comes to us to brand, pick and deliver.

• Co-branded in Loganair’s crimson and black, so it feels like theirs, not ours.
• Role-based ranges across seven product tabs — engineering garments, footwear, trousers, female-issue items and the current MASCOT offer among them — so people see only what’s relevant.
• Built-in credit, renewed annually, so spend stays controlled.
• MASCOT workwear available directly, as an official MASCOT distributor.
• One supplier handling branding, stock and UK-wide delivery.

The annual renewal

Engineering credit is renewed each year. Rather than a scramble of individual requests, the allowance refreshes and engineers simply order what they need for the year ahead. We even produce branded crew-room notices so teams know their credit is live. It turns what could be an annual admin event into a routine that runs itself.

The results

The portal model has made Loganair’s workwear ordering faster to use and easier to control. Engineers get the right kit without paperwork. Spend stays inside the annual allowance. And on the measure that matters most for a supplier — getting the right kit to the right people on time — Matrix has delivered 98% on-time-in-full across the Loganair contract over the last 24 months, measured monthly.

That figure is the whole point. On-time-in-full means the order arrived complete, when it was meant to. For an engineering team that can’t work without its kit, that reliability is worth more than any line-item saving.

Why it works for aviation — and beyond

Loganair’s set-up isn’t unique to airlines. Any operation with multiple roles, safety-critical kit and a team spread across sites faces the same challenge. The portal model — role-based ranges, built-in budgets, one accountable supplier — applies just as well to logistics, facilities or construction, or any business where the wrong kit, or late kit, costs real time.

It’s also a reminder that the real cost of workwear was never the unit price. It’s the total cost of running it — the admin, the reorders, the downtime when kit is late. Reliable kit, on time, with the admin absorbed, is what total cost of ownership looks like in practice.

Matrix Workwear runs co-branded ordering portals for teams like Loganair’s across the UK. If your workwear ordering is more manual than it should be, let’s talk. Call us on 0141 810 9777 or visit matrixworkwear.co.uk.